Contact us
Customer care
Questions about orders, delivery, returns or partnerships start here.
Use Furloura customer service for shopping support and business enquiries. The more detail you provide, the faster we can route your request.
Keep your order number ready.For order support, include your order number, product name, issue description and photos when relevant.
Order supportDelivery tracking, address issues, product questions, return requests and refund status.
Safety reportsSuspicious activity, product safety concerns or listings that require urgent review.
Business enquiriesSupplier, affiliate, media, logistics and partnership opportunities.
Office addressTenggao International Trade Co., LimitedRM4, 16/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONGKOK KOWLOON
Hong Kong
2-16 FAYUEN ST, MONGKOK KOWLOON
Hong Kong
Before contacting us
- For orders, sign in and check the latest status in your account first.
- For damaged or incorrect products, prepare clear photos and packaging details.
- For intellectual property notices, include proof of ownership and affected product URLs.
- For partnership proposals, include your company profile and target categories.