Consumer health data privacy policy
Consumer health data privacy policy
Furloura is a general merchandise ecommerce site and does not intend to collect consumer health data as part of ordinary shopping. This notice explains how we handle health-related information if a customer voluntarily provides it.
1. When health-related information may appear
A customer may voluntarily include health-related details in a support message, product safety report, allergy concern, injury description, return request or product question. Customers should avoid sending sensitive health information unless it is necessary for the request.
2. How it may be used
- Respond to the customer's specific request or safety concern.
- Review whether a product issue requires follow-up.
- Maintain support records where needed for dispute, safety or legal reasons.
- Escalate serious safety reports to appropriate operational review.
3. Sharing and retention
Health-related information, if voluntarily provided, may be visible to support, safety or operational service providers who need it to handle the request. It may be retained as part of the relevant order, support or safety record for as long as reasonably necessary.
4. Customer choices
You may contact customer service to request access, correction or deletion of eligible information. Some records may need to be retained where required for safety, fraud prevention, dispute handling or legal obligations.