Privacy policy
How Furloura handles personal information
This privacy policy explains the categories of information Furloura may collect, why it is used, when it may be shared and how customers can contact us about privacy requests.
1. Information we may collect
Furloura collects information needed to operate an ecommerce storefront. This may include account details, contact details, billing and shipping information, order records, payment status, product browsing activity, customer service messages, device information, cookie identifiers, security logs and fraud-prevention signals.
2. How we use information
- Process orders, payment status, shipping, returns and refunds.
- Provide customer service and respond to customer requests.
- Maintain account security and detect suspicious activity.
- Improve product discovery, site performance and shopping experience.
- Send service messages such as order confirmations, tracking notices and support replies.
- Comply with legal, tax, accounting, dispute and compliance obligations.
3. Cookies and analytics
We may use cookies, pixels, local storage and analytics tools to keep the site working, remember preferences, measure performance, understand product interest and improve advertising relevance. Browser settings may allow you to block or delete cookies, but some site functions may not work properly without them.
4. Sharing with service providers
We may share information with payment processors, logistics providers, hosting providers, security vendors, analytics tools, customer support tools, professional advisers and other service providers where needed to operate Furloura. These parties should use the information only for the services they provide or as otherwise permitted by law.
5. Retention
We keep information for as long as needed to provide services, maintain records, resolve disputes, prevent fraud, comply with legal obligations and support business operations. Some information may be retained after account closure where required for tax, accounting, security or dispute reasons.
6. Your choices
- Access or update account details where account tools are available.
- Contact customer service to request access, correction or deletion of eligible information.
- Manage cookies and advertising identifiers through browser or device settings.
- Unsubscribe from promotional communications where an unsubscribe option is available.